1. Has My Order Shipped?

Choochooclan.com will do everything possible to keep you informed of your order via e-mail. Your tracking number
will be emailed to you once the item is shipped. If you would like to submit a request to check on the status of your
order, Click here

2. How do I track my order?

To Track your order, you must first obtain your Tracking Number. The Tracking Numbers for each day’s shipped orders
are automatically emailed once their container is processed and scanned at the Carrier Central processing facility up
to 48 hours after shipment. The tracking number can be used on the shippers website or when contacting the Shipper
directly. The contact information for the Shipper are as follows:

* USPS: 1-800-ASK-USPS www.usps.com

3. How do I get my Order Number?

Choochooclan.com order numbers are shown on your onscreen confirmation page and in your order confirmation email.

4. When will my online order be processed and shipped?

Orders typically are shipped within one business day following the day on which the order is placed, though it is
impossible to guarantee the exact date of shipment. Once the order is shipped, it is delivered based upon the
shipment policies, terms, and conditions of the USPS Priority Mail shipping service.

5. Do multi-item orders ship separately?

In some cases, multi-item orders ship separately. This is because different products require different packaging. You
will only be charged one shipping fee which will cover any separately shipped items. You will be notified when this
occurs along with any additional tracking codes.

6. Do you include an invoice in the shipping box?

No, as with most resellers, we include a packing slip. Please reference your order confirmation and on-line invoice
or email to have a copy sent. Please include order number in email requests.

7. I think I made an item or address order mistake – Can I change my order information?

Credit Card Merchant rules prohibit us from changing orders, shipping methods or addresses post order to prevent
fraud. However, we may be able to cancel an order and refund the proceeds if your order has not been shipped. You
can then re-order your items with the corrected information. Credit to your account may be immediate or take up to
2-3 weeks, depending on how your finanacial institution handles these transactions.

8. Can I cancel my Order once it is placed?

Orders can be canceled only prior to your order being shipped. Please reply to your Order receipt email indicating
you want the order canceled. Shipment of your order could be immediate or up to 1 business day so keep that in mind.

9. How do I request a return authorization (RMA)?

Please contact us at support@choochoocla.com or call (702) 900-7261 M-F 10am-5pm p.s.t..

10. Do you expect any holiday shipping delays?

In November and December shipping volumes go up 10 times normal package volume for all sellers and create some
delays for all the carriers. This means that you can of course expect some sort of slight delays during those
holidays.

11. Does Choo Choo Clan accept phone, fax, email or mail orders?

The only way to place an order at Choochooclan.com is via our Web site. (Sorry–no phone orders.)

12. I did not receive an order confirmation. Was my order submitted successfully?

If you did not receive a confirmation on the order however successfully clicked the “Purchase” button, most likely our
server received your order but communication back to your PC was interrupted. Please do NOT replace the order
on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic
system. Email our support group at support@choochooclan.com to make sure your order was received to
be safe.

13. After I submit an order with Choochooclan.com, how will I be advised of the order’s progress?

Choochooclan.com will do everything possible to keep you informed of your order via e-mail. Your tracking number
will be emailed to you once the item is shipped.

14. I am experiencing some trouble with my shopping cart. What might be wrong?

Shopping cart problems usually occur from one or more of the following reasons:
o Cookies are not enabled
o The master clock on the computer is not set correctly
o The terminal you are using is behind a firewall.
o The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
o You are using a browser less than Internet Explorer 5.1.
o Some people have trouble when using any Netscape browser.
If all else fails, try closing all programs, restart your computer or email us at support@Choochooclan.com.

15. Why does one item always remain in my shopping cart?

Shopping cart problems usually occur from one or more of the following reasons:
o Cookies are not enabled
o The master clock on the computer is not set correctly
o The terminal you are using is behind a firewall.
o The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
o You are using a browser less than Internet Explorer 5.1.
o Some people have trouble when using any Netscape browser.
If all else fails, try closing all programs, restart your computer or email us at support@Choochooclan.com.

16. Can I add, change or remove items from my order after it has been submitted?

No, unfortunately this is not possible.

17. Is the Choochooclan.com website secure? What type of security features are utilized to safeguard my information?

When you are placing an order on the Internet, security is a number one priority. All on-line transactions are sent
through either Paypal’s secure server or Google Checkout’s secure server, and encrypted with 128-bit technology.
Once we receive your order information through the Internet, only your order details are shown, not your payment
details. Regarding your information we do receive, we make sure that your information is handled with the highest
level of security.

18. Does Choochooclan.com sell or release my personal information?

Choochooclan.com respects your privacy. We will not under any circumstances sell or release your information to
anyone. All of the information obtained from our web site will be used for processing purposes only. The only
e-mails you will receive from Choochooclan.com will be in regard to your order, RMA status and other information

you may have requested, such as Product Auto-Notify, and occasional update notification as new products are added.

19. Does Choochooclan.com offer a paper catalog?

No. The one and only catalog for Choochooclan.com is our website www.Choochooclan.com There is no other catalog.

20. May I pay with a Purchase Order?

Not at this time. All purchases are credit card only processed on this website.

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